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DIFFICULT CONVERSATIONS:

  • – People almost never change without first feeling understand.
  • – Treat people with DECENCY and INTEGRITY.
  • – It requires you to look hard at yourself and to change and grow.
  • – Stronger sense of integrity and self – respect.
  • – Not the question of eliminating fear and anxiety but reducing fear and anxiety & managing them.
  • – You should know when to release an issue and when to let go the issue.
  • – Feelings are the heart of the the situations: feelings are usually complex .
  • – Stop arguing about who is right: explore each others stories.
  • – Disagreement is not a bad thing.
  • – Feelings and relations Vs. power and status .
  • – Be aware of biased perception ! Move from certainity to curiosity ie. how can they think that??= I wonder what information they have that i don’t.
  • – Get curious about what you don’t know about yourself.
  • – Norsham & I both depressed but not knowing why the other is depressed.
  • – Distangle INTENT from the IMPACT.
  • While we deeply care about peoples intention towards us, we don’t really know what their intention are. We assume intentions from the impacts on us.
  • – We assume the worst ; we treat ourselves more charitabely: when we think others have bad intentions towards us , it effects our behaviour!! Vicious chain!! Intentions are often more complex than just ‘good’ or ‘bad’.
  • – Attributing intentions , defending ourselves and ignoring the impact . Share the impact on you; inquire about their intentions.

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